Stroll through New York’s historic Grand Central Terminal, and just past the ticket kiosks and 2500 lb. oak leaf chandeliers, you’ll find a bustling market filled with shops and restaurants. Glen Licht, president of Pescatore Seafood, recalls that it was during a revitalization of that market over 20 years ago that Pescatore opened its doors as one of the first tenants.
In addition to serving the 750,000 visitors who pass through the station every day, the company began a program of free local delivery to bring affordable restaurant-quality seafood to the area. The program was so successful, Pescatore took its services nationwide, delivering fresh seafood and prepared meals five days per week.
When building the company website, Pescatore Seafood partnered with tawk.to, adding a chat feature and Live Agents to assist customers with orders and answer questions.
Stroll through New York’s historic Grand Central Terminal, and just past the ticket kiosks and 2500 lb. oak leaf chandeliers, you’ll find a bustling market filled with shops and restaurants. Glen Licht, president of Pescatore Seafood, recalls that it was during a revitalization of that market over 20 years ago that Pescatore opened its doors as one of the first tenants.
In addition to serving the 750,000 visitors who pass through the station every day, the company began a program of free local delivery to bring affordable restaurant-quality seafood to the area. The program was so successful, Pescatore took its services nationwide, delivering fresh seafood and prepared meals five days per week.
When building the company website, Pescatore Seafood partnered with tawk.to, adding a chat feature and Live Agents to assist customers with orders and answer questions.
“With the digital world becoming so much more prevalent, for justified reasons, companies like tawk.to are really important.”
As new questions come up in the chat, tawk.to’s agents work together with Pescatore to provide the answers. Those new questions and answers are continually added to a Knowledge Base that both agents and visitors can rely on for future assistance.
Glen Licht, President, Pescatore Seafood Co.
Being able to fulfill orders with excellent customer service for multiple time zones means a lot to the company and its dedicated team. It give them just one more way to provide the quality service and seafood that’s made Pescatore number one.
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