Before starting Green Bean from his garage, Tim owned auto-repair shops in California, where the demand for hybrid batteries was growing. Not satisfied with the products he found in auto parts stores, the former Navy nuclear power electrician decided to build a more reliable reconditioned battery.
Owning the process from beginning to end has allowed the company to quickly scale and offer better customer service.
Being available to customers is a big part of Green Bean’s values. The company keeps wait times short and gets back to customers right away.
Tim turned to tawk.to as a way to respond to online visitors in real time. From the beginning, it seemed like everyone on the website wanted to ask questions.
After learning about tawk.to’s 1$/hr Hired Agent service, Tim immediately signed up. Now Green Bean can schedule representatives to answer questions all day every day.
Before starting Green Bean from his garage, Tim owned auto-repair shops in California, where the demand for hybrid batteries was growing. Not satisfied with the products he found in auto parts stores, the former Navy nuclear power electrician decided to build a more reliable reconditioned battery.
Owning the process from beginning to end has allowed the company to quickly scale and offer better customer service.
Being available to customers is a big part of Green Bean’s values. The company keeps wait times short and gets back to customers right away.
Tim turned to tawk.to as a way to respond to online visitors in real time. From the beginning, it seemed like everyone on the website wanted to ask questions.
After learning about tawk.to’s 1$/hr Hired Agent service, Tim immediately signed up. Now Green Bean can schedule representatives to answer questions all day every day.
“That's where the real ammunition is in the product that you offer — allowing people's businesses to go from a mess to being organized and then scalable.”
Tim Livingston, Owner, Green Bean Battery Company
As a fully online business, Green Bean relies on tawk.to for connecting directly with consumers. Being available to listen and provide answers at any time goes a long way when it comes to creating customer happiness and offering the best service in the industry.
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