Damien has always wanted to work for himself. From a young age, he ran micro-businesses in his neighborhood, including a car wash service. That early business and customer service experience paid off.
As founder of Grafico, Damien now provides original graphics covering vehicles, walls, and signs throughout Australia. The company is now one of the sponsors and suppliers on The Block TV show. This past season, the company worked on five homes built in different decades, providing design wallpaper and art prints for each house.
Like so many other companies, Grafico has been affected by COVID-19 restrictions. To meet the challenge of staying close to customers, Grafico turned to tawk.to.
Through the tawk.to chat widget, clients ask questions right on the Grafico website and get an immediate response. Having the chat history and data available has also helped Grafico better understand and respond to customer needs.
Damien has always wanted to work for himself. From a young age, he ran micro-businesses in his neighborhood, including a car wash service. That early business and customer service experience paid off.
As founder of Grafico, Damien now provides original graphics covering vehicles, walls, and signs throughout Australia. The company is now one of the sponsors and suppliers on The Block TV show. This past season, the company worked on five homes built in different decades, providing design wallpaper and art prints for each house.
Like so many other companies, Grafico has been affected by COVID-19 restrictions. To meet the challenge of staying close to customers, Grafico turned to tawk.to.
Through the tawk.to chat widget, clients ask questions right on the Grafico website and get an immediate response. Having the chat history and data available has also helped Grafico better understand and respond to customer needs.
“While initially tawk.to was to answer customers’ inquiries and help the sales process, it’s actually had a two-prong effect by also highlighting usability issues that a customer might be having”
With requests going straight to Grafico’s web team, matters can often be resolved in minutes or hours rather than through a lengthy process of sending emails back and forth.
Damien Corney, Founder, Grafico
For Grafico, being able to respond quickly is one small step in growing the company’s online presence into the future. In the end, it’s all about offering the best experience possible for their customers.
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The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
