We staff your site 24/7, create a personal connection, and drive more leads & sales
[contact-form-7 id="2264" title="LeadGen"]
Could your site be generating more leads or sales?
Do visitors bounce or abandon their shopping cart?
More leads, more sales and happier customers - that's what hired chat agents deliver.
We'll be there for your customers, right when they need you the most - 24x7-365.
No Obligation • Nothing to Pay • 7 Day Free Trial
Full Time
Schedule up to 40/hrs a week, perfect for connecting with your customers during business hours, or a few hours per day.
$
2
20
per hour -
Coverage: 40hrs/week
-
Chats: Unlimited
-
Concurrency: 2 chats at once
-
Websites: 1
-
Account Rep: 24x7
-
On-boarding: Included
-
FAQs: Unlimited
-
Engagement: Yes
-
No Lock-in Contract
Double Shift
Need to cover two shifts? Schedule 80/hrs a week, and be there more often for your prospects & customers.
$
1
50
per hour -
Coverage: 80hrs/week
-
Chats: Unlimited
-
Concurrency: 2 chats at once
-
Websites: 1
-
Account Rep: 24x7
-
On-boarding: Included
-
FAQs: Unlimited
-
Engagement: Yes
-
No Lock-in Contract
Days & Weekends
Need us on evenings and weekends? Or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there so you don't have to.
$
1
10
per hour -
Coverage: 128hrs/week
-
Chats: Unlimited
-
Concurrency: 2 chats at once
-
Websites: 1
-
Account Rep: 24x7
-
On-boarding: Included
-
FAQs: Unlimited
-
Engagement: Yes
-
No Lock-in Contract
24x7 - 365
The plan that made us famous - at an unbeatable $1/hr we've got you covered 24x7-365. Your customers are going to love you.
$
1
00
per hour -
Coverage: 24x7
-
Chats: Unlimited
-
Concurrency: 2 chats at once
-
Websites: 1
-
Account Rep: 24x7
-
On-boarding: Included
-
FAQs: Unlimited
-
Engagement: Yes
-
No Lock-in Contract
Best Value
Over 3.6 million subscribers love tawk.to
See how our customers are making the world a better place
Have questions? We've got answers
Just $1 / hour
Pay as little as $1 per hour for PRO, heavily trained agents. Our rates simply can’t be beat!
Real Humans
No bots with thoughtless answers. We only hire real humans, trained to be customer service experts.
Better Leads
Highly qualified leads - That’s what our expert agents can deliver, resulting in better Advertising ROI.
24/7-365
We don’t ever close, which means your customers get great service, every single day of the year.
Native Speakers
English? Italian? German? French? Spanish? Our team of native speakers, speak your customers language.
CRM Integrations
You have full access to chat history in real time, and we can integrate with any existing CRM API.
In an increasingly 24x7 world, your website doesn't close -
so customers expect someone to be there when they have a question.
Example live agent in action:
A Messaging App, offering Live Answering services. Strange right? Not really.
Offering Live Answering as a service is core to our revenue model, and it is how we’re able to offer the software completely free to over 2,200,000+ (and growing) business users.
Currently we get paid to answer chats for a small number of awesome clients that do not want to (or simply can’t) answer the chat themselves. From Restaurants to Banks, Colleges, some medium & large e-commerce sites etc.
To use the tawk.to chat software yourself and for your business is and always will be 100% completely free. You will never have to pay to use the core application.
Currently we get paid to answer chats for a small number of awesome clients that do not want to (or simply can’t) answer the chat themselves. From Restaurants to Banks, Colleges, some medium & large e-commerce sites etc.
To use the tawk.to chat software yourself and for your business is and always will be 100% completely free. You will never have to pay to use the core application.
Why would I want to hire agents 24x7 for $1/hr?
Live chat has proven to increase leads, inquiries and overall customer satisfaction – but often, the biggest challenge businesses face is how to hire staff to ensure you’re always online when your customers need you. Hiring live agents with tawk.to is “Your business, powered by our support team”. Your customers will think they are chatting with your in house staff, right on your website.
Nothing is worse for a visitor than when they can’t find what they are looking for on your website. The visitor may simply need to ask a quick question before making a purchase decision, and nobody is there to help. Our dedicated, native speaking experts are fully trained in customer service and lead capture and can assist and guide your visitors when they need help right away.
We’re sure you have many questions, as just like hiring your own internal team members; hiring qualified agents to answer on your behalf can seem like a daunting process at first. We have tried to answer our most Frequently Asked Questions below :
Nothing is worse for a visitor than when they can’t find what they are looking for on your website. The visitor may simply need to ask a quick question before making a purchase decision, and nobody is there to help. Our dedicated, native speaking experts are fully trained in customer service and lead capture and can assist and guide your visitors when they need help right away.
We’re sure you have many questions, as just like hiring your own internal team members; hiring qualified agents to answer on your behalf can seem like a daunting process at first. We have tried to answer our most Frequently Asked Questions below :
Have questions? We've got answers
How does the service work?
Prior to allocating Live Agents to your project, we undertake a full audit of your requirements & any systems or processes we need to put in place to ensure we best represent you and your company.
We have developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently; please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.
We have developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently; please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.
Why should I hire tawk.to agents to answer chats from my website?
Many businesses don’t have the staff available to have a real live person ready and available to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents your visitors will be able to chat live with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or use our agents only when your staff is unavailable to answer. You set the schedule and we follow it!
What is the pricing for hiring live chat agents?
You can select from one of the following packages :
$1 an hour – 24X7-365 (168 hours a week) – $728/month
$1.10 an hour – Evenings and Weekends (128 hours a week) – $610/month
$1.50 an hour – Double-Shift (80 hours a week) – $520/month
$2.20 an hour – Full-time (40 hours a week) – $380/month
$3.00 an hour – Part-time (10 hours a week) – $129/month
$1 an hour – 24X7-365 (168 hours a week) – $728/month
$1.10 an hour – Evenings and Weekends (128 hours a week) – $610/month
$1.50 an hour – Double-Shift (80 hours a week) – $520/month
$2.20 an hour – Full-time (40 hours a week) – $380/month
$3.00 an hour – Part-time (10 hours a week) – $129/month
Why is the pricing for hiring live chat agents so inexpensive?
We are able to offer pricing as low as $1 an hour because one agent can answer several chats from multiple companies at the same time. This is what keeps our pricing so low. You are sharing the cost of hiring a live chat agent with other companies also using the service.
How many chats will you accept from my website at the same time?
Agents will answer up to 2 concurrent chats at a time.
How are your agents trained to be able to answer questions from my visitors about my products or services?
During the signup process you will be asked to provide information about your business. Think of it as FAQ’s. You tell us what type of questions we can expect from your website visitors and provide the answers to those questions.
Our project managers will review your website and add any information we find pertinent to your business or service offering to the knowledge base. The knowledge base is basically a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.
This is an ongoing process. All of our agents are trained to add any additional information they learn about your business or service to your knowledge base. Typically within 5 to 10 days of starting the service our agents can answer most questions easily.
Our project managers will review your website and add any information we find pertinent to your business or service offering to the knowledge base. The knowledge base is basically a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.
This is an ongoing process. All of our agents are trained to add any additional information they learn about your business or service to your knowledge base. Typically within 5 to 10 days of starting the service our agents can answer most questions easily.
What if the agents are unable to answer my customers question?
There will be times when our agents won’t know the answer to a question being asked and we will need more information from you or your team.
In these cases our agents are trained to get the name, email and phone number from the visitor and explain to them that we will follow up with them as soon as possible regarding their question or issue.
If the issue is urgent we will contact you right away using the contact information you provided when signing up for the service. We can then add any information we learn during this process to the knowledge base for your site.
In the future if the same issue or question arises our agents will be prepared with the proper answer. Our agents are trained to get the correct information to your visitors. We never “guess” the answer.
In these cases our agents are trained to get the name, email and phone number from the visitor and explain to them that we will follow up with them as soon as possible regarding their question or issue.
If the issue is urgent we will contact you right away using the contact information you provided when signing up for the service. We can then add any information we learn during this process to the knowledge base for your site.
In the future if the same issue or question arises our agents will be prepared with the proper answer. Our agents are trained to get the correct information to your visitors. We never “guess” the answer.
Can agents proactively engage with visitors?
Yes! We can set up triggers to proactively engage visitors based on conditions to engage at the perfect time. For example, specific Triggers like engaging if they are on your sales page, Or Generic Triggers that just sends a message to every visitor after they have been on the site for a certain amount of time.
Can I chat with my website vistors when the tawk.to agents are scheduled to be answering chats?
You can view all chat transcripts and messages in the tawk.to dashboard. You can even have all chat transcripts emailed to you directly after a chat has ended.
Just login to https://dashboard.tawk.to and click the messaging icon in the left sidebar of the dashboard. If our agents feel a message is urgent we will contact you right away.
Just login to https://dashboard.tawk.to and click the messaging icon in the left sidebar of the dashboard. If our agents feel a message is urgent we will contact you right away.
What hours are the live chat agents available?
Our agents are always available to answer chats on your behalf. We never close. We provide live answering services 24 hours a day, 7 days a week, 365 days a year.
Do I have to sign a contract?
No. You pay for the service on a monthly basis. There are no lengthy contracts to sign.
Do you charge for lead capturing?
No we never charge you for capturing a sales lead. We don’t charge on a per lead basis.
Where are your chat agents based out of?
Tawk.to is registered in the USA and United Kingdom.
We are a distributed team with R&D; offices in Riga, Latvia (European Union) and Las Vegas, Nevada; with remote team members in Australia, Italy and the Philippines.
We are a distributed team with R&D; offices in Riga, Latvia (European Union) and Las Vegas, Nevada; with remote team members in Australia, Italy and the Philippines.
Which languages do your agents speak?
During the beta period we will only be offering live answering in English. We will be adding more languages in the near future however.
Can agents answer chats from multiple businesses and/or websites?
Absolutely – though we bill on a per site basis, due to the body of knowledge required for each separate use-case.
Will I have a direct point of contact?
Absolutely! Upon sign up, you will notice a new “Group” in your dashboard, that gives you direct access to our management team here at tawk.to; and each of the agents that will be answering on your behalf.
24×7 you can message us to provide input and feedback on how we’re going, as well as whisper messages directly to the agents to guide them during any situation in chat that may arise.
24×7 you can message us to provide input and feedback on how we’re going, as well as whisper messages directly to the agents to guide them during any situation in chat that may arise.
NOTE: Limited Availability – We limit the number of new customers that this service is offered to, as providing Customer Service as a Service with a level of quality that our customers have come to expect, requires proper staffing and quality training. Humans don’t scale like software. If you would like to hire live chat agents to assist with your live chat answering, now is your opportunity. We receive way more requests for hired agents than we could ever hope to service, so please get in quick to avoid disappointment.
Please initiate a chat now to get started with a free 7-day trial, your customer success team are standing by 24×7-365 to asses suitability for your product or service offering, and the expertise of our trained agents.