Thank You
Today, we take a big deep breath, a moment to reflect and the opportunity to stop and say Thank You.
As of this morning, 1,000,000 forward-thinking business users now use www.tawk.to to get closer to their customers. Today marks a true milestone in this very unlikely journey that we are all on together.
For our incredibly dedicated team, our ever so patient and understanding friends & family and our earliest supporters — this is an achievement worth celebrating.
But today isn’t about us – it’s really about You.
You made us who and what we are.
Your feedback, your ideas, your input, your patience and your loyalty — www.tawk.to has been molded, shaped, and morphed in to what you wanted it to be. You are our maker.
When your customers message you, you are www.tawk.to.
And to www.tawk.to, you are everything.
When we first launched in October of 2013 – we made a promise that no matter the outcome of this little adventure; that just because we’re founders, we would never forget whom it is we actually work for.
You.
We work, for you.
You’re our boss, You keep us honest, and You tell us when we’re moving in the wrong direction.
You’re our compass amidst the tumultuous world of a bootstrapped startup, which for www.tawk.to truly is an unlikely story.
We weren’t the first to market.
We’re not VC funded.
We’re not based in Silicon Valley.
Our founder didn’t go to Stanford or Harvard.
..and we have never done a single interview, never published a press release & have never been written about in the mainstream media.
Yet www.tawk.to is now the #2nd most widely used business chat application in the world, we’ve captured 11+% of the market, we’re the fastest growing company in the space and 1.3 Billion people interact with a www.tawk.to widget each and every month — that’s 1 in every 3 people online.
Without you, none of this would be possible.
Every single second, of every single day, millions of people from almost every country on earth, communicate through www.tawk.to, wheeling, dealing, servicing, grinding, hustling and selling.
It’s our mission and our purpose to bring you closer to your customer – to help you grow your business, and evolve with you on your entrepreneurial journey. We are in awe of your passion, we celebrate your wins, and we listen when you struggle.
Every time a company just like yours makes the business-changing decision to start messaging their customers, it’s another notch in the belt to the culminating force of entrepreneurship.
At a time when the competitive pressure from big business is as fierce as ever, and retail giants are swallowing up one unique business after another, growing their stable of brands while shrinking consumer liberty and choice, You and US together, we are pushing back the tide.
Together, we are smart enough but gritty enough to be there for our customers when they need us most – of which the power of such a commitment should never be underestimated.
We have now proven that just ‘being there’ can often be enough of a differentiation strategy to set you a part from the pack.
So many companies spend a fortune on marketing tactics.. to then simply blow it once the human hits their website or mobile app. But you didn’t make that mistake. You were one of the first million that understood the power of investing in human touch.
So you can count on us to be relentless in getting behind your business, by always listening, and always iterating www.tawk.to into a forever better version of itself.
Take this moment to celebrate. It’s yours. It’s proof—1,000,000 times over—that with a little bit of grit, and a whole lot of hustle, entrepreneurs can do just about anything. Being part of such a powerful, diverse network and platform will mean opportunities for us all that we have yet to even imagine.
As one of our startup hero’s once said, “The media wants overnight successes (so they have someone to tear down). Ignore them. Ignore the early adopter critics that never have enough to play with. Ignore your investors that want proven tactics and predictable instant results. Listen instead to your real customers, to your vision and make something for the long haul. Because that’s how long it’s going to take.” —Seth Godin, entrepreneur.
You just keep being you, and we wont waiver in our commitment to your success. That’s our promise.
Today, you are truly 1 in a Million.
With Love & Thanks,
The crew @ www.tawk.to
August, 2017
