At tawk.to, we do not use time-tracking tools. However, our Virtual Assistants are required to time in and time out before and after each shift through our HRIS tawk.to Hub.

As a client, you are free to choose whether or not to use time trackers on your end.

Reasons for not using time-tracking software:

After careful consideration and based on our experience, we have decided not to implement time-tracking software for the following reasons:

1. Negative impact on morale: We have observed that the use of time-tracking software often leads to decreased morale among team members. It can create a sense of constant monitoring and make individuals feel as though they are constantly being watched, which can be demotivating.

2. Trust barriers: Time-tracking software can create barriers of trust within the organization. Employees may feel that their productivity and performance are constantly under scrutiny, leading to a breakdown in trust between team members and management.

3 Cultural impact: We have conducted internal tests and found that the introduction of time-tracking software had a detrimental effect on our organizational culture. It disrupted the collaborative and trusting environment we had worked hard to cultivate.

While it is possible to introduce time-tracking software in your business if you choose to do so, we recommend not including it in the initial VA request. However, please be aware that some virtual assistants may be unwilling to work with time-tracking software.

Our approach to productivity

Instead of using time trackers and other activity monitors, we look for the qualities that indicate productive and trustworthy VAs. This begins in the hiring process. If you’re hiring the right people with the right work ethic and professional outlook, then you won’t need to use time-tracking software.

Read this article to learn more about what we found when testing time-tracking software ourselves: Managing remote teams: The pros and cons of time tracking.

Have more questions about the tawk.to Virtual Assistant program? Schedule a call.