People often ask Gregg how he started his business, to which he says it was out of necessity. Back in 2000, he found himself out of work and needed to find a storage solution. After getting married and with a lot of hustle and grind, Gregg and his wife went door to door selling one container at a time, operating from their kitchen table.
Slowly, as the business grew, Gregg started hiring. He was always on the lookout for new technologies to leverage what they do best, which is providing the best possible Customer Experience. Today, that often means meeting their customers where they are — in messaging.
That’s how they came across tawk.to. After initially installing the free chat software, they started experimenting and were amazed by the hundreds of chats.
People often ask Gregg how he started his business, to which he says it was out of necessity. Back in 2000, he found himself out of work and needed to find a storage solution. After getting married and with a lot of hustle and grind, Gregg and his wife went door to door selling one container at a time, operating from their kitchen table.
Slowly, as the business grew, Gregg started hiring. He was always on the lookout for new technologies to leverage what they do best, which is providing the best possible Customer Experience. Today, that often means meeting their customers where they are — in messaging.
That’s how they came across tawk.to. After initially installing the free chat software, they started experimenting and were amazed by the hundreds of chats.
"We started experimenting with chat ... and we were amazed. We started getting hundreds of chats — tawk.to has enabled us to be responsive. It's worked out well."
But what was happening was the business processes weren’t capable of keeping up with demand. That’s when they realized tawk.to offered a $1/hr Hired Agent service.
Gregg Schoenborn, CEO
Onsite Storage Solutions now delivers 24×7-365 live chat support for all pre and post-sales customer service, setting the benchmark for exemplary customer experience in the onsite storage industry.
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